Refund Policy

We want you to be confident in the Ceptivo platform. If you are not satisfied with your subscription or platform setup fee, you can request a full refund within 30 days of your order date.

All payments are processed by our reseller and Merchant of Record, Paddle.com Market Ltd. To request a refund:

• Visit paddle.net and look up your order using the email address you purchased with, or
• Email us at hello@ceptivo.com with your order details and we will help process it with Paddle.

You may cancel a subscription at any time from your dashboard or from the Paddle billing portal. Cancellation stops future renewals; your hosted website and dashboard remain active until the end of the current paid period. Refunds for the current period are reviewed case-by-case in line with this policy.

The one-time platform setup fee covers provisioning your hosted website environment, account and dashboard. If you request a refund of the setup fee within the 30-day window, your hosted website environment will be deprovisioned at the same time.

For any billing or refund question, email hello@ceptivo.com. We respond within one business day.